app.zetasoftwares.com/help-desk/ticketing
Help Desk
Ticketing
Active
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This month
312
Open
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Omni-channel Inbox
Assignment & Routing
Preview — Help Desk · Ticketing
Help Desk
Inside Ticketing
Ticketing gives Help Desk everything it needs to run this part of your business — 3 focused capabilities, ready to configure and use from day one.
Omni-channel Inbox
Email, chat, web and social in one queue.
Assignment & Routing
Auto-route tickets to the right agent.
SLA Management
Track response and resolution SLAs.
How it works
- 1
Enable Ticketing and set up omni-channel inbox in minutes.
- 2
Configure workflows and approvals around assignment & routing to match how you work.
- 3
Go live, track adoption, and add more capabilities as your needs grow.