app.zetasoftwares.com/support-management/ticketing
Support Portal
Ticketing
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Multi-channel Intake
Assignment & Queues
Preview — Support Portal · Ticketing
Support Portal
Inside Ticketing
Ticketing gives Support Portal everything it needs to run this part of your business — 4 focused capabilities, ready to configure and use from day one.
Multi-channel Intake
Capture email, chat, phone and web in one queue.
Assignment & Queues
Route tickets to the right team automatically.
Priorities & Tags
Triage by urgency, type and customer.
Merge & Link
Combine duplicates and relate issues.
How it works
- 1
Enable Ticketing and set up multi-channel intake in minutes.
- 2
Configure workflows and approvals around assignment & queues to match how you work.
- 3
Go live, track adoption, and add more capabilities as your needs grow.